Tag Archives: recording

Three Menu Auto Attendant

Use this template to help record a greeting for your callers:

Thank you for calling ABC company.
If you would like to talk to someone in sales press 1
If you would like to talk to someone in customer service press 2.
If you would like when we’re open and directions to our store press 3.
If you know the extension of the person you’d like to reach dial it at anytime.
If you would like to dial by [firstname or last name] press 9.

 

sub menu from caller pressing 3.
We are open from [opening time] to [closing time]
You can get to us by taking a left here and right there.

Simple Auto Attendant

Use this template to help record a greeting for your callers:

Thank you for calling ABC company.
We are open from [opening time] to [closing time].
If you know the extension of the person you’d like to reach dial it at any time.
If you would like to dial by [firstname or last name] press 9.
If you would like to leave a message in the general mailbox dial 0 [any number from  0-9, we recommend 0]

Recording new Auto Attendant greeting

This feature doesn’t exist at this time. All greetings for voicemail, auto attendant, IVR menu and other greetings will be applied by us.

Contact Us

Note: Not all extensions are set to be able to record these greetings.  By default extension 400 will be allowed to record the greeting.

Dial ‘## 8000’ press Send/Dial (if menu 8000 is the one you want to record) to be connected to the automated system.  You will have 3 choices:

Press 1 to record a new greeting
Press 2 to exit the system
Press 9 to restore the original recording (hidden option)

If you press 1 the system will let you record a new greeting, listen to the new recording and accept the recording.  You must accept the greeting to save it and overwrite the current greeting.

If you press 2 the system will thank you and hang up.

If you press 9 the original/generic greeting will be the new greeting.

Note:  The default menus are 8000 for day menu and 8001 for night menu.  Night menu plays before 9am and after 5pm in your local time by default.  Please contact us to change when needed.

Call Recording

1. Dial *2 while on a call to start recording the conversation.

The recording will stop if a call is transferred, diverted or interrupted in any way.  To resume recording dial *2 at anytime.

The recordings will be kept on the servers and available upon request via email.

email: info@telemojo.com