Call Pack or Hold:
The nature of IP based phone systems doesn’t allow for the usual hold that people have gotten used to with traditional phone systems. The way we accommodate the hold function is with Call Park.
1. Press *6 and the system will give you a bin number starting with 6001.
2. To retrieve the call from any system phone dial the bin number
eg. 6001, Press ‘Dial’
After using this feature awhile you will realize you won’t need to wait for the automated system to give you the bin number although if your office is receiving high call volume then it is advised to wait for the specific bin number of the call you just parked. The bin numbers will range from 6001 to 6009 and beyond as needed.