Use this template to help record a greeting for your callers:

Thank you for calling ABC company.
We are open from [opening time] to [closing time].
If you know the extension of the person you’d like to reach dial it at any time.
If you would like to dial by [firstname or last name] press 9.
If you would like to leave a message in the general mailbox dial 0 [any number from  0-9, we recommend 0]