Category Archives: Telemojo

Conference Room (outside callers)

You need to be on a call to use this feature.  Once on a call:

1. Dial *1, then the conference room number (any number between 3000-3019)
2. Hang up
3. Local extensions can join the same room if needed or more outsides callers can be transferred to the same conference room.

Note:  A blind transfer (*1) is used when you want to transfer a call to digits with more than 3 digits. Using Attended Transfer (*2) will not work because *2 is limited to 3 digit and conference rooms are 4 digits.

Set DND

Unless you have a office phone like the Cisco SPA series phone there isn’t one button to turn on for DND (do not disturb). The short code to turn on and off DND is below:

To turn on:
1. Dial 9979 and press send/dial

To turn off:
1. Dial 9978 and press send/dial

If you are using a provisioned remote or mobile phone dial your main business phone number to get access the the phone system.

When you hear the dial tone dial 9979# to turn on DND

Repeat the same step but dial 9978# to turn off DND

GS Restart Gateway

Quick procedure:
1. Press ‘Menu’
2. Dial 4, Press ‘Select’
3. Dial 9, Press ‘Select’
4. Dial 3, Press ‘Select’
5. Dial password ‘0000’
6. Confirm ‘Yes’ that you are sure you want to reboot.

Detailed instructions:
From the home screen of the cordless phone press the ‘Menu’ button which is the left menu button just under the display.

Dial 4 on the dial pad and press ‘Select’ button which is the left menu button just under the display.

Dial 9 on the dial pad and press ‘Select’ button which is the left menu button just under the display.

Dial 3 on the dial pad and press ‘Select’ button which is the left menu button just under the display.

Dial the password on the dial pad. Default password is ‘0000’ or ‘1234’.

Press the ‘Yes’ button which is the left menu button just under the display.

 

Sending a Fax from Email (Oct 2020: item 4)

Referred to as “Email to Fax”, this process is described below:

1. Go to faxmojo.net and login to your account. Use your credentials to login included with your welcome email with subject: “Welcome to faxmojo”

2. Once logged in you will see the inbox where new and old message will be kept.

3. To start faxing you will need to click on the ‘Compose’ icon at the upper left of the page.

4. Type in the To: fiend the fax number in the following format and as shown below: 1 + (area code) + prefix + 4 digits.

UPDATED Oct 1st 2020: need to add SEND before myfax.com as updated just below.

18005551212@send.myfax.com

5. Don’t type anything into the body or subject. Attach the file(s) to be faxed. Attach files to the email message in the order you want them to show up on the other side. It is best to have the order of the pages in one file to get the best results to guarantee the  page order to be sent in the fax transmission

6. Press “Send” for the email message to be sent to the fax servers.

7. Give it 2-3 minutes and your fax transmission will be sent to the phone number you typed in the To: field in the email.

Note: You need to have a subscription for this to work because we need to register specific email addresses that will be allowed to send and receive faxes.

Faxing from Email

Typically described as email to fax, this process is described below:

  1. Open a new message as though you were going to start a new email message.
  2. Type in the fax number in the following syntax in To: field: 18005551212 followed by @myfax.com
  3. Make sure to include the 1 before the area code to get a full 10 digits.
  4. Attach files to the email message in the order you want them to show up on the other side. The attached files are the fax pages.
  5. It is best to have the order of the pages in one file to get the best results to guarantee the  page order the pages will be sent in the fax transmission.
  6. Press “Send” for the email message to be sent to the fax servers.
  7. Give it 2-3 minutes and your fax transmission will be sent to the phone number you typed in the To: field in the email.

Note: You need to have a subscription for this to work because we need to register specific email addresses that will be allowed to send and receive faxes.

Three Menu Auto Attendant

Use this template to help record a greeting for your callers:

Thank you for calling ABC company.
If you would like to talk to someone in sales press 1
If you would like to talk to someone in customer service press 2.
If you would like when we’re open and directions to our store press 3.
If you know the extension of the person you’d like to reach dial it at anytime.
If you would like to dial by [firstname or last name] press 9.

 

sub menu from caller pressing 3.
We are open from [opening time] to [closing time]
You can get to us by taking a left here and right there.

Simple Auto Attendant

Use this template to help record a greeting for your callers:

Thank you for calling ABC company.
We are open from [opening time] to [closing time].
If you know the extension of the person you’d like to reach dial it at any time.
If you would like to dial by [firstname or last name] press 9.
If you would like to leave a message in the general mailbox dial 0 [any number from  0-9, we recommend 0]

Conference Call (self initiated)

There are many ways to initiate and create conference rooms.  The quickest way to initiate a conference room is to dial *3 while you are on a call.

To add more people to your conference room:
1. Press *3 to create a conference room for yourself and the current caller.
2. To add another caller to conference room, hang up on existing conference room and call someone else.  While on call with the other person press *3 again and you and the new caller will join the previous caller in conference room created earlier.
3. To add more people repeat step 2.  While you are adding callers to conference room the callers in the room will be able to talk.

Note: The conference room range of 3000 combined with the extension you’re using.  For example if you are using extension 400 the conference room that will be created when you dial *3 is 3400.

Hands-free Intercom

To call intercom someone within your organization and give them the ability to answer without having to pickup the phone.

1. Dial 8 + extension number
2. Press ‘Dial’/’Send’

Once you press ‘Dial’ the phone you called will be engaged and you can talk and hear the other person.  The other person won’t have to touch the phone to talk back.

Note:  This can only be done with a office phone set like the SPA series from Cisco.