Category Archives: SPA

Cisco SPA change server

Please press the menu button and then dial 9
this will show your phone IP address.

Type that IP address into your preferred internet browser on a computer on the same network as the phone and press enter to access the phone web interface.

On the upper right click the Admin Login and advanced links shown in the image below.

Click the Ext 1 tab

Scroll down to the “Proxy and Registration” section of the Ext 1 page
Change the Proxy field with the specific domain name given to you for telecommunication services.

After the Proxy has been changed click ‘Submit All Changes’ at the bottom of that page.

Phone Variety

The primary phone that TM is tested with is the SPA 500 series and 300 series.

Other phones like Polycom, Grandstream and Yealink all work but are not used for the main testing. If a client wants to use another phone for any reason don’t resist or talk them out of it. It is important to remind the client that any phone they want to use will work just fine, although we recommend Cisco SPA series phones.

Have recently been trying the cordless DP720 from Grandstream which has been better for a cordless solution then using ATAs (analog telephone adapter) and analog phones. Although ATAs retain most system features, they miss a couple like the hands free intercom ability.

Conference Call (self initiated)

There are many ways to initiate and create conference rooms.  The quickest way to initiate a conference room is to dial *3 while you are on a call.

To add more people to your conference room:
1. Press *3 to create a conference room for yourself and the current caller.
2. To add another caller to conference room, hang up on existing conference room and call someone else.  While on call with the other person press *3 again and you and the new caller will join the previous caller in conference room created earlier.
3. To add more people repeat step 2.  While you are adding callers to conference room the callers in the room will be able to talk.

Note: The conference room range of 3000 combined with the extension you’re using.  For example if you are using extension 400 the conference room that will be created when you dial *3 is 3400.

Conference Room

Every system has access to one conference room by default which can be dialed directly from an extension and any caller can be transferred to the default conference room.  To create a conference room dial 3000, ‘Dial’/’Send’ button.   You will join the conference room and you will hear an announcement that you are the only person in this conference.

Anyone else on the system can join by dialing the same conference room number.  Also if there are outside callers who should have access to a conference room they can be transferred by the receptionist by using an office phone like the SPA-500 series.

If you require more rooms or would like to have different types of access just let us know and we will build it for you. It doesn’t cost anything extra.

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Transfer with SPA

Transfer with SPA series phone:

While on a call:
1. Press the ‘xfer’ soft-key that should show up on the far right of the display.
2. Dial a number to transfer to; that number can be internal or external.
3. Press the same ‘xfer’ button to complete the transfer.

You can perform step 3 before or after the person answers the call so you may give that person a warning who you are transferring to them.  If the person you are transferring the call to doesn’t want the call you may press the red line button to return to that call.