Category Archives: Features

Remote Extension vs Remote Backup

Remote Extensions

Telemojo brings the complete set of features to mobile phones, home phones or any other existing phone service. For the most part the phones mostly used as remote extensions are mobile phones. By integrating your mobile phone you will be able to use the Telemojo phone system features  with other remote extensions and regular office phones. This allows for users to have a completely mobile phone system with features like call transfer, call record, voicemail to email, conference calls of 4+ people and all while keeping your mobile phone number private.

Have a look at our mobile demonstration so see how something as basic as a flip phone can use business system features without apps.

Remote Backups

Remote backups are phones that are associated to your extension so if your business has an internet or power outage your calls with automatically route to your mobile phone that is registered with your extension.

For example your mobile phone will become the backup phone to your desk phone.

Remote: Call Forwarding

This feature allows a remote extension to forward calls to another 10 digit number by turning off the call forwarding feature. This is for all calls that will be going to your remote extension number in the 600 range.

To turn ON or OFF you first need to dial your main phone number to access the system. When you get the system dial-tone enter one of the following codes.

  1. Turn ON by dialing 9972, #
  2. Dial the 10 digit phone number to forward calls to
  3. Press #
  1. Turn OFF by dialing 9973, #

Remote: Call Screening

This feature allows a remote extension to cause a caller to record their name to be played before you answer a call.. This is for all calls that will be going to your remote extension number in the 600 range.

To turn ON or OFF you first need to dial your main phone number to access the system. When you get the system dial-tone enter one of the following codes.

  1. Turn ON by dialing 9962, #
  1. Turn OFF by dialing 9963, #

Remote: Call Verification

This feature is ON by default and gives the remote extension in the range of 600 the option to ‘Press 1’ to answer a call forwarded to the system to a mobile phone. This feature is on by DEFAULT.

To turn ON or OFF you first need to dial your main phone number to access the system. When you get the system dial-tone enter one of the following codes.

  1. Turn ON by dialing 9979, #
  1. Turn OFF by dialing 9978, #

Remote: DND

This feature allows a remote extension to stop receiving calls by turning on Do Not Disturb. All calls that are going to your remote extension number in the 600 range. To start receiving calls again turn off the Do Not Disturb feature.

To turn ON or OFF you first need to dial your main phone number to access the system. When you get the system dial-tone enter one of the following codes.

  1. Turn ON by dialing 9979, #
  1. Turn OFF by dialing 9978, #

Set DND

Unless you have a office phone like the Cisco SPA series phone there isn’t one button to turn on for DND (do not disturb). The short code to turn on and off DND is below:

To turn on:
1. Dial 9979 and press send/dial

To turn off:
1. Dial 9978 and press send/dial

If you are using a provisioned remote or mobile phone dial your main business phone number to get access the the phone system.

When you hear the dial tone dial 9979# to turn on DND

Repeat the same step but dial 9978# to turn off DND

Faxing from Email

Typically described as email to fax, this process is described below:

  1. Open a new message as though you were going to start a new email message.
  2. Type in the fax number in the following syntax in To: field: 18005551212 followed by @myfax.com
  3. Make sure to include the 1 before the area code to get a full 10 digits.
  4. Attach files to the email message in the order you want them to show up on the other side. The attached files are the fax pages.
  5. It is best to have the order of the pages in one file to get the best results to guarantee the  page order the pages will be sent in the fax transmission.
  6. Press “Send” for the email message to be sent to the fax servers.
  7. Give it 2-3 minutes and your fax transmission will be sent to the phone number you typed in the To: field in the email.

Note: You need to have a subscription for this to work because we need to register specific email addresses that will be allowed to send and receive faxes.

Voicemail Menu Navigation

To access your voicemail:
Press the mail button on your phone or dial ” *98 ”
Dial your 3 digit extension number
Dial your password (default is ‘1234’)

Main Menu:
Play New Msgs – 1
Play Saved Msgs – 2
Settings Menu – 5

Listening VM Menu:
Listen to msg – 1
Save msg – 2
Pause – 0
Rewind Msg – 4
Fast Forward – 6
Delete Msg – 7
Forward msg – 9

Settings menu
Record Greeting – 1
Choose Greeting – 2
Record Name – 3
Change Password – 6
Back to Main Menu – 0

Conference Call (self initiated)

There are many ways to initiate and create conference rooms.  The quickest way to initiate a conference room is to dial *3 while you are on a call.

To add more people to your conference room:
1. Press *3 to create a conference room for yourself and the current caller.
2. To add another caller to conference room, hang up on existing conference room and call someone else.  While on call with the other person press *3 again and you and the new caller will join the previous caller in conference room created earlier.
3. To add more people repeat step 2.  While you are adding callers to conference room the callers in the room will be able to talk.

Note: The conference room range of 3000 combined with the extension you’re using.  For example if you are using extension 400 the conference room that will be created when you dial *3 is 3400.