Category Archives: Automation

Attendant, Automation, Telemojo

Three Menu Auto Attendant

Use this template to help record a greeting for your callers:

Thank you for calling ABC company.
If you would like to talk to someone in sales press 1
If you would like to talk to someone in customer service press 2.
If you would like when we’re open and directions to our store press 3.
If you know the extension of the person you’d like to reach dial it at anytime.
If you would like to dial by [firstname or last name] press 9.

 

sub menu from caller pressing 3.
We are open from [opening time] to [closing time]
You can get to us by taking a left here and right there.

Attendant, Automation, Telemojo

Simple Auto Attendant

Use this template to help record a greeting for your callers:

Thank you for calling ABC company.
We are open from [opening time] to [closing time].
If you know the extension of the person you’d like to reach dial it at any time.
If you would like to dial by [firstname or last name] press 9.
If you would like to leave a message in the general mailbox dial 0 [any number from  0-9, we recommend 0]

Automation, Navigation, Telemojo

Recording new Auto Attendant greeting

Note: Not all extensions are set to be able to record these greetings.  By default extension 400 will be allowed to record the greeting.

Dial ‘## 8000’ press Send/Dial (if menu 8000 is the one you want to record) to be connected to the automated system.  You will have 3 choices:

Press 1 to record a new greeting
Press 2 to exit the system
Press 9 to restore the original recording (hidden option)

If you press 1 the system will let you record a new greeting, listen to the new recording and accept the recording.  You must accept the greeting to save it and overwrite the current greeting.

If you press 2 the system will thank you and hang up.

If you press 9 the original/generic greeting will be the new greeting.

Note:  The default menus are 8000 for day menu and 8001 for night menu.  Night menu plays before 9am and after 5pm in your local time by default.  Please contact us to change when needed.

Automation

Mobile phone backup

This feature is a service that can be implemented when users need a backup strategy if the phones in the office go offline or otherwise fail. This will cause all calls that are directed to a phone that is no longer registered on the system and a pre-determined mobile or other phone number will be called to cover for the disconnected phone.