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Remote: DND

This feature allows a remote extension to stop receiving calls by turning on Do Not Disturb. All calls that are going to your remote extension number in the 600 range. To start receiving calls again turn off the Do Not Disturb feature.

To turn ON or OFF you first need to dial your main phone number to access the system. When you get the system dial-tone enter one of the following codes.

  1. Turn ON by dialing 9979, #
  1. Turn OFF by dialing 9978, #

Conference Room (outside callers)

You need to be on a call to use this feature.  Once on a call:

1. Dial *1, then the conference room number (any number between 3000-3019)
2. Hang up
3. Local extensions can join the same room if needed or more outsides callers can be transferred to the same conference room.

Note:  A blind transfer (*1) is used when you want to transfer a call to digits with more than 3 digits. Using Attended Transfer (*2) will not work because *2 is limited to 3 digit and conference rooms are 4 digits.

Set DND

Unless you have a office phone like the Cisco SPA series phone there isn’t one button to turn on for DND (do not disturb). The short code to turn on and off DND is below:

To turn on:
1. Dial 9979 and press send/dial

To turn off:
1. Dial 9978 and press send/dial

If you are using a provisioned remote or mobile phone dial your main business phone number to get access the the phone system.

When you hear the dial tone dial 9979# to turn on DND

Repeat the same step but dial 9978# to turn off DND

GS Restart Gateway

Quick procedure:
1. Press ‘Menu’
2. Dial 4, Press ‘Select’
3. Dial 9, Press ‘Select’
4. Dial 3, Press ‘Select’
5. Dial password ‘0000’
6. Confirm ‘Yes’ that you are sure you want to reboot.

Detailed instructions:
From the home screen of the cordless phone press the ‘Menu’ button which is the left menu button just under the display.

Dial 4 on the dial pad and press ‘Select’ button which is the left menu button just under the display.

Dial 9 on the dial pad and press ‘Select’ button which is the left menu button just under the display.

Dial 3 on the dial pad and press ‘Select’ button which is the left menu button just under the display.

Dial the password on the dial pad. Default password is ‘0000’ or ‘1234’.

Press the ‘Yes’ button which is the left menu button just under the display.

 

Sending a Fax from Email (Oct 2020: item 4)

Referred to as “Email to Fax”, this process is described below:

1. Go to faxmojo.net and login to your account. Use your credentials to login included with your welcome email with subject: “Welcome to faxmojo”

2. Once logged in you will see the inbox where new and old message will be kept.

3. To start faxing you will need to click on the ‘Compose’ icon at the upper left of the page.

4. Type in the To: fiend the fax number in the following format and as shown below: 1 + (area code) + prefix + 4 digits.

UPDATED Oct 1st 2020: need to add SEND before myfax.com as updated just below.

18005551212@send.myfax.com

5. Don’t type anything into the body or subject. Attach the file(s) to be faxed. Attach files to the email message in the order you want them to show up on the other side. It is best to have the order of the pages in one file to get the best results to guarantee the  page order to be sent in the fax transmission

6. Press “Send” for the email message to be sent to the fax servers.

7. Give it 2-3 minutes and your fax transmission will be sent to the phone number you typed in the To: field in the email.

Note: You need to have a subscription for this to work because we need to register specific email addresses that will be allowed to send and receive faxes.

Faxing from Email

Typically described as email to fax, this process is described below:

  1. Open a new message as though you were going to start a new email message.
  2. Type in the fax number in the following syntax in To: field: 18005551212 followed by @myfax.com
  3. Make sure to include the 1 before the area code to get a full 10 digits.
  4. Attach files to the email message in the order you want them to show up on the other side. The attached files are the fax pages.
  5. It is best to have the order of the pages in one file to get the best results to guarantee the  page order the pages will be sent in the fax transmission.
  6. Press “Send” for the email message to be sent to the fax servers.
  7. Give it 2-3 minutes and your fax transmission will be sent to the phone number you typed in the To: field in the email.

Note: You need to have a subscription for this to work because we need to register specific email addresses that will be allowed to send and receive faxes.

Three Menu Auto Attendant

Use this template to help record a greeting for your callers:

Thank you for calling ABC company.
If you would like to talk to someone in sales press 1
If you would like to talk to someone in customer service press 2.
If you would like when we’re open and directions to our store press 3.
If you know the extension of the person you’d like to reach dial it at anytime.
If you would like to dial by [firstname or last name] press 9.

 

sub menu from caller pressing 3.
We are open from [opening time] to [closing time]
You can get to us by taking a left here and right there.

Simple Auto Attendant

Use this template to help record a greeting for your callers:

Thank you for calling ABC company.
We are open from [opening time] to [closing time].
If you know the extension of the person you’d like to reach dial it at any time.
If you would like to dial by [firstname or last name] press 9.
If you would like to leave a message in the general mailbox dial 0 [any number from  0-9, we recommend 0]

Voicemail Menu Navigation

To access your voicemail:
Press the mail button on your phone or dial ” *98 ”
Dial your 3 digit extension number
Dial your password (default is ‘1234’)

Main Menu:
Play New Msgs – 1
Play Saved Msgs – 2
Settings Menu – 5

Listening VM Menu:
Listen to msg – 1
Save msg – 2
Pause – 0
Rewind Msg – 4
Fast Forward – 6
Delete Msg – 7
Forward msg – 9

Settings menu
Record Greeting – 1
Choose Greeting – 2
Record Name – 3
Change Password – 6
Back to Main Menu – 0