Download the app
Login with the credentials provided
Then onto how to use multiple lines or extensions
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Add New CISCO SPA PHone
TM Cisco SPA setup
Go from one tab to the next in the following order to setup SPA series phone.
- Press the Menu button and dial ‘9’ to see the IP address of the phone then go to computer and type the IP address of the phone into an Internet browser
- If you see the login for the phone where you will use the admin credentials. This is not a default setting for the phone so you should see the status page first thing.
- Once you see the status page you will need to look to the top right of the phones configuration page and click “Admin Login” and then click “advanced” to get access to all the configurable tabs for the phone.
3b. Click the System tab then add the following to the Primary NTP Server and Secondary NTP Server: 1.north-america.pool.ntp.org (can use 0.-3.)
- Click the SIP tab then scroll or ‘Find’ to the “RTP Packet Size” under the RTP Parameters section of the tab. Change the information to “0.020” it probably reads 0.030 by default.
- Optional: Click the Regional tab then scroll or ‘Find’ to the “Time Zone” and change that and depending on the firmware of the phone you will need to add the following line to the “Daylight Saving Time Rule”.
start=3/8/7/02:0:0;end=11/1/7/02:0:0;save=1 - Click the Phone tab to change the Station and Display name to whatever is interesting or relevant. The important part is to add the Voice Mail Number “*98” to the field. That is star, nine, eight.
- The most important part is adding the extension properly by clicking the Ext 1 tab. First thing to change is the SIP Transport under the SIP Settings section. The default is UDP which should be changed to “TCP” in the drop down menu.
- Staying in the Ext 1 tab you will need to scroll down to the Proxy and Registration section and change the following lines:
Proxy: [this is the server domain or IP address]
Register Expires: 100 - Staying in the Ext 1 tab you will need to scroll down to the Subscriber Information and change the following lines:
User ID: [this is the unique extension to every phone]
Password: [this is usually the same across an installation but doesn’t need to be] - Optional: Staying in the Ext 1 tab you should change the dial plan in the Dial Plan field in the Dial Plan section. Copy the below line into the Dial Plan field:
(*xx|##xxxx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)
Remote Extension vs Remote Backup
Remote Extensions
Telemojo brings the complete set of features to mobile phones, home phones or any other existing phone service. For the most part the phones mostly used as remote extensions are mobile phones. By integrating your mobile phone you will be able to use the Telemojo phone system features with other remote extensions and regular office phones. This allows for users to have a completely mobile phone system with features like call transfer, call record, voicemail to email, conference calls of 4+ people and all while keeping your mobile phone number private.
Have a look at our mobile demonstration so see how something as basic as a flip phone can use business system features without apps.
Remote Backups
Remote backups are phones that are associated to your extension so if your business has an internet or power outage your calls with automatically route to your mobile phone that is registered with your extension.
For example your mobile phone will become the backup phone to your desk phone.
email to SMS
This is the process if you want to initiate a message. Responding to messages will be much easier then generating an outgoing message.
- Open a new message as though you were going to start a new email message.
- Type in the from number and to number in the following syntax: f8005551212-t8005551212@mysmsforward.com
- Make sure to NOT include the 1 before the area code so you only have 10 digits.
- Don’t put anything in the subject line.
- Type anything you want in the message body and press the send.
Note: The easiest way to use this simplified SMS feature is to reply to text messages and use old message to be reminded of the proper way to enter the address when you want to initiate SMS messages.
Note: You need to have a subscription for this to work because we need to register specific phone numbers that will be allowed to send and receive SMS text messages
Phone Variety
The primary phone that TM is tested with is the SPA 500 series and 300 series.
Other phones like Polycom, Grandstream and Yealink all work but are not used for the main testing. If a client wants to use another phone for any reason don’t resist or talk them out of it. It is important to remind the client that any phone they want to use will work just fine, although we recommend Cisco SPA series phones.
Have recently been trying the cordless DP720 from Grandstream which has been better for a cordless solution then using ATAs (analog telephone adapter) and analog phones. Although ATAs retain most system features, they miss a couple like the hands free intercom ability.
Zoiper App
As shown below you will fill out the Account name:, Domain, User name: and Password:
You will be provided your Domain, User name and Password
e-SMS Add email account
This is the easy SMS feature that quickly and simply allow SMS message to be delivered when a customer send text messages to one of your business phone numbers.
Add your email account that your SMS messages will be delivered to. You can login with the web email app or download an email client like Outlook. It doesn’t work with Apple Mail so please don’t try to use that. Outlook is much more simple and we have tested it to be reliable. The below screen shots are from an Android phone and the iPhone will have a similar process but look differently.
First you need to find the ‘Add Account’ option and enter your email address here. It won’t be tmsms@msgmojo.net. We will need to provide you with your msgmojo.net email address.
Then fill out the following form. The other part of the credentials we will provide you is the password. The display name and description can read whatever you would like.
After you save this information once you’re sure you have typed everything correctly you can ‘Skip’ the next section that asks if you want to add another account and go directly to the Inbox.
Remote: Call Forwarding
This feature allows a remote extension to forward calls to another 10 digit number by turning off the call forwarding feature. This is for all calls that will be going to your remote extension number in the 600 range.
To turn ON or OFF you first need to dial your main phone number to access the system. When you get the system dial-tone enter one of the following codes.
- Turn ON by dialing 9972, #
- Dial the 10 digit phone number to forward calls to
- Press #
- Turn OFF by dialing 9973, #
Remote: Call Screening
This feature allows a remote extension to cause a caller to record their name to be played before you answer a call
To turn ON or OFF you first need to dial your main phone number to access the system. When you get the system dial-tone enter one of the following codes.
- Turn ON by dialing 9962, #
- Turn OFF by dialing 9963, #
Remote: Call Verification
This feature is ON by default and gives the remote extension in the range of 600 the option to ‘Press 1’ to answer a call forwarded to the system to a mobile phone. This feature is on by DEFAULT.
To turn ON or OFF you first need to dial your main phone number to access the system. When you get the system dial-tone enter one of the following codes.
- Turn ON by dialing 9989, #
- Turn OFF by dialing 9988, #