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Business Number Spam

Since mid 2022 the big 3 mobile phone service providers in the US have been trying to give their customers generic information to their customers about the number that are calling them.

Unfortunately, these restrictions could label friends and legitimate business as SPAM LIKELY or TELEMARKETER if you don’t have them saved in your phone contact list.

If your number is showing up as SPAM on your customer’s phone when you call them go through the different registration pages that report to AT&T, T-Mobile and Verizon that could remove a SPAM distinction from your legitimate business phone number.

AT&T:

AT&T uses HiYa to track reports of numbers being problematic. Below is a link to submit a request to have a DID entry corrected:

https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667

T-Mobile:

T-Mobile has its own portal for customers to report an issue with how a DID is being displayed. Below is their link:

Report Improperly Identified Calls

Verizon:

Verizon has its own portal for reporting issues with DIDs:

Verizon voice spam feedback

Textable install and login

Go to the Appstore (apple) or Playstore (android)
Search ‘textable’ and choose one of the two following search terms

Download to install the Texable app

This is what the app listing looks like on Appstore

Login to Textable App

You will be provided login credentials and that is all you will need to access the unified inbox for text messages to any numbers you would like to send and receive messages on.

Server Faxing

Go to the fax server with your internet browser:
https://fax.telemojo.net

Once logged in you’ll see your fax server represented by an extension.
Click the ‘New’ text label shown in the below picture.

The below image shows what you will see to create a ‘new’ fax transmission. The only fields that are required are outlined in RED.

NOTE: If you don’t fill out HEADER, SUBJECT or MESSAGE sections there will be no system fax cover page so if you already have a header or cover page then don’t fill out HEADER, SUBJECT or MESSAGE sections.

Cisco SPA change server

Please press the menu button and then dial 9
this will show your phone IP address.

Type that IP address into your preferred internet browser on a computer on the same network as the phone and press enter to access the phone web interface.

On the upper right click the Admin Login and advanced links shown in the image below.

Click the Ext 1 tab

Scroll down to the “Proxy and Registration” section of the Ext 1 page
Change the Proxy field with the specific domain name given to you for telecommunication services.

After the Proxy has been changed click ‘Submit All Changes’ at the bottom of that page.

Add New CISCO SPA Phone

TM Cisco SPA setup
Go from one tab to the next in the following order to setup SPA series phone.

  1. Press the Menu button and dial ‘9’ to see the IP address of the phone then go to computer and type the IP address of the phone into an Internet browser
  2. If you see the login for the phone where you will use the admin credentials. This is not a default setting for the phone so you should see the status page first thing.
  3. Once you see the status page you will need to look to the top right of the phones configuration page and click “Admin Login” and then click “advanced” to get access to all the configurable tabs for the phone.

3b. Click the System tab then add the following to the Primary NTP Server and Secondary NTP Server: 1.north-america.pool.ntp.org (can use 0.-3.)

  1. Click the SIP tab then scroll or ‘Find’ to the “RTP Packet Size” under the RTP Parameters section of the tab. Change the information to “0.020” it probably reads 0.030 by default.
  2. Optional: Click the Regional tab then scroll or ‘Find’ to the “Time Zone” and change that and depending on the firmware of the phone you will need to add the following line to the “Daylight Saving Time Rule”.
    start=3/8/7/02:0:0;end=11/1/7/02:0:0;save=1
  3. Click the Phone tab to change the Station and Display name to whatever is interesting or relevant. The important part is to add the Voice Mail Number “*98” to the field. That is star, nine, eight.
  4. The most important part is adding the extension properly by clicking the Ext 1 tab. First thing to change is the SIP Transport under the SIP Settings section. The default is UDP which should be changed to “TCP” in the drop down menu.
  5. Staying in the Ext 1 tab you will need to scroll down to the Proxy and Registration section and change the following lines:
    Proxy: [this is the server domain or IP address]
    Register Expires: 100
  6. Staying in the Ext 1 tab you will need to scroll down to the Subscriber Information and change the following lines:
    User ID: [this is the unique extension to every phone]
    Password: [this is usually the same across an installation but doesn’t need to be]
  7. Optional: Staying in the Ext 1 tab you should change the dial plan in the Dial Plan field in the Dial Plan section. Copy the below line into the Dial Plan field:
    (*xx|##xxxx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)

Remote Extension vs Remote Backup

Remote Extensions

Telemojo brings the complete set of features to mobile phones, home phones or any other existing phone service. For the most part the phones mostly used as remote extensions are mobile phones. By integrating your mobile phone you will be able to use the Telemojo phone system features  with other remote extensions and regular office phones. This allows for users to have a completely mobile phone system with features like call transfer, call record, voicemail to email, conference calls of 4+ people and all while keeping your mobile phone number private.

Have a look at our mobile demonstration so see how something as basic as a flip phone can use business system features without apps.

Remote Backups

Remote backups are phones that are associated to your extension so if your business has an internet or power outage your calls with automatically route to your mobile phone that is registered with your extension.

For example your mobile phone will become the backup phone to your desk phone.

email to SMS

This is the process if you want to initiate a message. Responding to messages will be much easier then generating an outgoing message.

  1. Open a new message as though you were going to start a new email message.
  2. Type in the from number and to number in the following syntax: f8005551212-t8005551212@mysmsforward.com
  3. Make sure to NOT include the 1 before the area code so you only have 10 digits.
  4. Don’t put anything in the subject line.
  5. Type anything you want in the message body and press the send.

Note: The easiest way to use this simplified SMS feature is to reply to text messages and use old message to be reminded of the proper way to enter the address when you want to initiate SMS messages.

Note: You need to have a subscription for this to work because we need to register specific phone numbers that will be allowed to send and receive SMS text messages

Phone Variety

The primary phone that TM is tested with is the SPA 500 series and 300 series.

Other phones like Polycom, Grandstream and Yealink all work but are not used for the main testing. If a client wants to use another phone for any reason don’t resist or talk them out of it. It is important to remind the client that any phone they want to use will work just fine, although we recommend Cisco SPA series phones.

Have recently been trying the cordless DP720 from Grandstream which has been better for a cordless solution then using ATAs (analog telephone adapter) and analog phones. Although ATAs retain most system features, they miss a couple like the hands free intercom ability.