Determining Which Phone System is Right for Your Business Needs

When you’re trying to figure out which phone system is best for your business, it’s wise to first know the buzzword acronyms. Do you know a KSU from a cloud- based VoIP?

The Alphabet Soup of the Acronyms

KSU stands for key services unit and is a little old-school. Generally, it’s used for companies with five to 40 employees. This phone system is relatively inexpensive and will enable the phones to make calls to in-office extensions and can handle multiple lines. VoIP is the acronym for voice over internet protocol. It uses a computer network that routes calls. This system has improved over the years and gives companies a lot of control. The cloud-based VoIP is a good investment. Just note that you’ll need well-trained IT personnel for a cloud-based VoIP.

Private Branch Exchange (PBX) is a good fit for companies with more than 40 employees. The system sits onsite, but requires professional installation and maintenance. These systems may include features, such as video chat, instant messaging and fax services.

Features of Business Phone Systems

All around the features of business phone systems are designed to help employees work faster and smarter. It’s all about streamlining the work tasks. If you want to respond to messages with text or email, there’s a feature for that. If you want to never miss a call during the business day, there’s a feature for that, too.

Today, voicemail is an important feature to consider. There’s voicemail transcription, voicemail-to-email and voicemail-to-text. And if never having a call go unanswered is important to your business, call forwarding should be a top priority feature. Call forwarding sends an inbound call to a cell phone or designated phone. This way if an employee is on vacay, the call will be directed to whoever is covering for them.

Interoffice instant messaging is now de riguer. This service can be added to your phone system. It’s ideal for when you don’t need a phone call or face-to-face chat to answer simple questions.

Video conferencing connects people in separate locations for a live meeting. Your VoIP provider can provide high-quality streaming in real time. This type of online meeting feature lessens the need for people to be in the same place and at the same time. Still not sure what telephony system is best for your business needs? Contact us as We’d be more than happy to give you more information and set you up with the best telephone system for your business.